Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

Account Information

When you create an account with us, we ask for basic details like your name, email address, and phone number. This helps us provide you with access to our learning materials and communicate important updates about your courses.

Educational Progress Data

As you work through our volume analysis courses, we track your progress, quiz results, and completion rates. This isn't about surveillance—it helps us understand what's working and where students might need extra support.

Technical Information

Like most websites, we collect technical data such as IP addresses, browser types, device information, and how you navigate our site. This helps us fix bugs, improve performance, and make the platform work better for everyone.

Payment Information

When you purchase a course, we collect billing details. However, actual payment card information is processed through secure third-party payment processors—we never store your full card details on our servers.

How We Use Your Information

We're not in the business of selling your data. Here's exactly what we do with the information we collect:

• Deliver educational content and track your learning progress
• Send course updates, announcements, and relevant educational materials
• Process payments and maintain transaction records
• Respond to your questions and provide customer support
• Improve our platform based on usage patterns and feedback
• Comply with legal requirements and protect against fraud
• Send occasional marketing emails about new courses (you can opt out anytime)

We analyze aggregated, anonymized data to understand how students learn and where we can improve our teaching methods. This research helps us create better content for future students.

Data Storage and Security

We store your data on secure servers located in data centers that comply with international security standards. Access to personal information is restricted to employees who need it to do their jobs.

Our security measures include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability testing
• Multi-factor authentication for administrative access
• Automated backup systems with encrypted storage
• Employee training on data protection and privacy practices

No system is completely secure, but we continuously update our defenses against emerging threats. If we ever experience a data breach that affects your information, we'll notify you promptly as required by Thai law.

Data Retention Periods

We don't keep your information forever. Here's how long we typically retain different types of data:

Data Type	Retention Period
Account information	Active account duration plus 2 years after closure
Course progress and grades	5 years after course completion
Payment records	7 years (tax compliance requirement)
Support communications	3 years after last interaction
Marketing consent records	Until consent is withdrawn, then 1 year

After these periods, we securely delete or anonymize your data. You can request earlier deletion in most cases—see the "Your Rights" section below.

Sharing Your Information

We share your data only when necessary and never sell it to third parties. Here's who might see your information:

Service Providers

We work with trusted companies that help run our platform—payment processors, email service providers, hosting companies, and analytics tools. These partners can only use your data to provide services to us and must protect it according to our standards.

Legal Requirements

Sometimes we're legally required to share information with government authorities, law enforcement, or courts. This happens only when we receive valid legal requests or need to protect our legal rights.

Business Transfers

If codexcloudxnet is acquired by or merges with another company, your information would transfer to the new owner. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights Under Thailand's PDPA

Thai data protection law gives you significant control over your personal information. Here's what you can do:

Right to Access

You can request a copy of the personal data we hold about you. We'll provide this in a readable format within 30 days of your request.

Right to Correction

If any of your information is inaccurate or outdated, you can ask us to correct it. You can also update most details directly through your account settings.

Right to Deletion

You can request that we delete your personal data, subject to certain legal exceptions (like records we must keep for tax purposes). Account deletion permanently removes your access to purchased courses.

Right to Data Portability

You can request your data in a machine-readable format to transfer to another service provider. This applies to information you've provided to us directly.

Right to Object

You can object to certain processing activities, particularly direct marketing. We'll stop processing your data for those purposes unless we have compelling legitimate grounds.

Right to Restrict Processing

In some situations, you can ask us to temporarily limit how we use your data while we resolve disputes or verify information accuracy.

Right to Withdraw Consent

When we process data based on your consent, you can withdraw that consent at any time. This doesn't affect the lawfulness of processing before withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and understand how it's being used. Most are essential for basic functionality, while others help us improve your experience.

Essential Cookies

These keep you logged in, remember your preferences, and ensure security. You can't opt out of these because they're necessary for the site to function.

Analytics Cookies

We use these to understand which features students use most, where they encounter problems, and how we can make improvements. The data is aggregated and doesn't identify you personally.

Marketing Cookies

These help us show you relevant information about new courses and features. You can disable marketing cookies through your browser settings without affecting core functionality.

You can manage cookie preferences through your browser settings. Keep in mind that blocking all cookies might break some features of our platform.

International Data Transfers

Our servers are primarily located in secure data centers within Thailand. However, some of our service providers operate globally, which means your data might be processed in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent protection standards
• Binding corporate rules for transfers within service provider organizations

These mechanisms ensure your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our platform is designed for adults and individuals over 18 years old. We don't knowingly collect personal information from children under 18 without parental consent.

If you're under 18 and want to use our services, please have a parent or guardian create and manage the account. If we discover we've collected data from a child without proper consent, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Effective Date" at the top shows when the current version came into effect. We encourage you to review this policy periodically, especially before providing new personal information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account—though we'd be sorry to see you go.

Contact and Complaints

We're committed to addressing your privacy concerns promptly and fairly. If something doesn't feel right or you have questions about how we handle your data, please reach out.

Our data protection officer reviews all privacy-related inquiries and works to resolve issues within 30 days. We take complaints seriously and investigate thoroughly.

If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee (PDPC). However, we hope to resolve any concerns directly before you take that step.